Privacy Policy

Introduction

Welcome to nervesurgery.uk (the “Website”). We are committed to safeguarding the privacy of our visitors and patients. This policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is:

The Nerve Surgery Centre
Email: info@nervesurgery.uk
Phone: 07340 651908

Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Medical Information: Details related to your health, medical history, and treatment plans.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Usage Data: Information about how you use our Website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide personal data when you fill in forms or correspond with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide medical consultations and treatments.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

Legal Basis for Processing

We will process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Vital Interests: Where processing is necessary to protect your vital interests or those of another person.
  • Public Task: Where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Sharing

We may share your personal data with the following parties:

  • Medical Professionals: With your consent, we may share your medical information with other healthcare providers involved in your care.
  • Service Providers: Third-party service providers who perform functions on our behalf, such as IT services, SEO providers and system administration services.
  • Legal Authorities: Where we are under a duty to disclose or share your personal data to comply with any legal obligation or to protect the rights, property, or safety of our patients, or others.

International Transfers

We do not transfer your personal data outside the United Kingdom.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

For website visitors outside the UK

The remote consultations provided are carried out by Mr. Tomas Madura in England and Wales and in accordance with the laws of England and Wales. Should you have cause to bring a complaint or legal claim against Mr. Tomas Madura or The Nerve Surgery Centre you agree only to do so in England.

In providing the remote consultation, Mr. Tomas Madura will speak with you by phone or video conference or you may be asked to provide information by email. You acknowledge that this will involve the transfer of information about you, your health and related matters between you and Mr. Tomas Madura and The Nerve Surgery Centre staff who will be based in England or Wales.

Any emails Mr. Tomas Madura or The Nerve Surgery Centre send to you will always be encrypted.

Please be aware that unless encrypted, email is not a secure means of communication and you should also take care to ensure your phone or video call is not overheard.

Mr. Tomas Madura and The Nerve Surgery Centre staff have not trained in and do not know the local healthcare provision in your own country. The advice you will receive will be the same as if you were examined in the UK. It is important to understand the recommendation or next steps may not be available in your country or a further clarification on how to follow them may be necessary.

If you decide to come to the UK for treatment, your fitness to travel needs to be assessed by a local physician; this is not something that can be done remotely.

When it comes to medications, Mr. Madura will not be able to prescribe any medications and only general advice regarding the type of medication will be given.

 

Changes to This Privacy Policy

We may update this policy from time to time by publishing a new version on our Website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us:

Email: info@nervesurgery.uk
Phone: 07340 651908